No. That section is with respect to calling cellphones or calling collect. It doesn't apply to your home phone even though you do pay for it the legislation means phones for which you pay for with usage.
The reason we can't find it in the Act is because it isn't in there. It is actually part of a list of prohibited practices.
http://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/ca01786.html
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February 11, 2010
Collection Agency
Attn: Collection Agent
Collection Agency's Address
Re: Account No: 123456789
Dear Collection Agent:
Canada's Office of Consumer Affairs has published a Harmonized List of Prohibited Collection Practices, revised April 25, 2003 that states no collection agency shall continue to communicate with a debtor other than in writing, when the debtor has notified the collection agency in writing to communicate in writing only and has provided an address at which the debtor may be contacted.
Please accept this as notice that pursuant to item12.1 of the Harmonized List of Prohibted Collection Practices that you cease all further telephone communication with friend's name regarding the collection of this debt. All future communication should be directed to friend's name through written correspondence only at the following address.
Friend's Address
Your failure to honor this request may constitute a violation of the Collection Agencies Act and you are hereby notified that if you do not comply with this request, I will immediately file a complaint with the Registrar.
Regards
sign
Friend's name