This is my suggestion for you. If you did NOT have 2 landlines, as you are being told that you did, talk to someone from CBV directly. Let them know that you believe this account to be false. They will have you contact either Telus or Telus Mobility directly with the account number of the "delinquent" account. Then call up the original account holder and get as much information as you can from them. You should be able to get a better handle on things from there. And from that point, you can also discuss with a manager or someone from CBV about what to do about this account. I had a scenario like that and CBV told what to do if I found out that this account was in fact a fraudulent one. I hope that helps you out.

Hmmm...but what do I do if I dont have a debt with Telus or Telco....or whatever they call it now....they say I took ut 2 landlines and I did not l...but wont give me any particulars regarding the matter.....how do I get my name cleared and this removed from Equifax....cause ...Equifax is a JOKE.....they only verify my personal info....thats all!!....they dont do anything else but tell me I have to tell CBV colections my account they have is fraud.....DUH!!.....so thats all they do?.....what good is that?

So all they verify is that I am on planet earth....hmmmm..

Someone please help me....I cannot get any credit without this CBV collections thing removed.....

I know that, but I phoned Equifax right after hanging up from talking to 3 different places that I had been given phone numbers for and they all had the same information, and Equifax, who had supposedly put the posting on my file in the first place, had no record of it, even in history. So I don't know how it got there, but it did and now, I guess I don't have to worry about it. Thought there were some other weird things on my Equifax that I didn't understand, like address changes that I made that I didn't make so I will have to talk to them about that!

If equifax sent you a credit report and cbv is not on there; then I would think cbv was lying to you or they cbv had it removed once you confronted them about it. The credit bureaus only report what the collection agencies and creditor report to them and credit bureaus have nothing to gain by messing up your credit file.

I had written a message a couple months ago re finding an unpaid notice from CBV in my credit alert. I followed all the steps mentioned and had to verify, as was said to, my drivers license, SIN, etc. Was told they would look into it but did verify from the files that the information of the person who was the culprit in this event only shared my name not my age, my date of birth, any friends in common or even a province in common. Then I phoned Equifax, who had supposedly sent the information to my file in the first place and was told by them that they have no record of the item in their files. They sent me a copy of my file and indeed CBV is not even mentioned in my file. So who is playing games I don't know, but I don't have a bill to pay. Nancy

I have one collection on my credit file for $280 for an telus factored account. Send CBV a letter saying I'll pay it, plus a $200 administation fee to REMOVE it from my credit file. The "I talk like this because I have I wanna be a cop issues but wasnt accepted" supervisor said they couldn't do that as it was illegal. In 1 year, 6 months it's over 6 years so i'll keep the $280. BUT... for fun I updated my employer with my credit cards as CBV Collection Services and their main number as my work number. That's what my Transunion and Equifax say. No one cares and my FICO was at 705. It's at 668 now.....Yes, my credit file does say my employer is CBV.

you guy's make it sound like something bad is going to happen if you send in proof. if you want it removed from your credit file, and it genuinely isn't you, you'll have to produce documentation to show it. People commit fraud all the time and steal identities to open phone accounts etc. Maybe if Telus wouldn't open people's accounts over the phone...there wouldn't be so much fraud. Unfortunately, we can't just call up Equifax and say "remove Tom Jones listing from his file".....do you know how many people share the same name? Equifax absolutely requires the following to even pull up the file in their system: full name, date of birth OR SIN#, and current address. Out of all the agencies out there, CBV is the most cooperative when it comes to fixing errors with credit files, etc. It's not our intention, We provide the information we have to Equifax, not our fault they can't get it right and list it to the right name...I spent 30mins on hold the other day trying to contact them to remove a file that was listed to someone else in error...they messed up big time with this crap, and all they will say is that they'll have a fix for it....doesn't make it easy when we're the ones taking all the calls from pissed off consumers that have stuff listed to their files in error.

I also got that from CBV, a telus landline bill from when I was 16, that i never had. They asked me to send proof, Not going to happen. (innocent till proven guilty in this country)
all the harassing phonecalls, threats, name calling, just about drove me insane. not to mention the laws that were broken from CBV. took me a total of 1 email and about 3 or 4 phone calls from Service Alberta Souh Field Service, and they stopped CBV in their tracks! have not got a phone call or letter from them since, and its been wiped off my credit file :) glad I found this website!

"the best thing to do is fax or mail in proof that it isn't you. like your driver's license with date of birth, income tax returns that showed your address etc."

How about also my bank account information and where I work etc?

What a troll.

I have been saying the past month to people that equifax has been messing up and you just confirmed it. I would receive a credit report by mail after updating my file and I noticed there is no date of last activities in credit history but there is in the section where collection agencies put their information.