by Successful2011 » Fri Nov 04, 2011 10:13:04 PM
I have read a number of complaints from people that have collection agencies calling them about debts belonging to other people and trying to get them to stop calling. It was forums like this that helped me figure out what to do to stop them. So here is what I did:
1. First I communicated to the collection agency when they called that the person they were seeking was not at this number. I did that on two occasions. They kept calling anyways;
2. Out of frustration I started researching forums to see what others did and I contacted my provincial consumers protection agency and filed a complaint as suggested in one of the postings.
3. Consumer Protection sent back instructions on what to do to contact the collection agency to verify I was not the person owing money as per provincial regulations. The collection agency needs to somehow confirm you are not who they are looking for in the province I live in. That is the law in the province I reside.
4. I then allowed the calls to continue for the next 14 days. I recorded the time, telephone number, and date of every call. I received 3 calls a day, every day, except Sunday.
5. At the end of 14 days I contacted the collection agency and asked for their legal department.
6. A collection officer answered, I asked for their fax number, the name of the collection officer and legal counsel, and e-mail address. When he asked what it was about I communicated a legal matter. I said nothing else.
7. I then sent a e-mail outlining all calls, times, and dates to the collection officer and their legal counsel. I then stated the person that they were looking for was not at this number, that I did not subscribe to their clients services (they also called looking for someone else), and all calls were to stop immediately.
8. I then informed them unless I received a e-mail indicating that the calls would stop, the only communication they would have with me is through the provincial consumer affairs department or legal counsel.
9. I then went to Staples and faxed the e-mail to the collection agency and got confirmation that they had received the fax.
10. I went home and sure enough there was another call.
11. I went back onto the internet and found the Presidents name and then found his e-mail.
12. I sent him a e-mail informing him that I received another call, I had spoken to a representative of his company, I attached the entire e-mail history from the point of making my complaint to the Consumer Protection Agency to the e-mail to his Collection Officer. I informed him I knew the fax was received and I was proceeding with the complaint because I received another call. They were given enough notice and one additional call was one call too many.
13. Within 20 minutes I received a very polite and professional e-mail back from the President indicating all calls would be stopped immediately and that it was a priority.
14. Through every step I copied Consumer Protection and the President copied them on his response.
I have not received a call since and I thanked the President for his follow-up. If you are professional, do a little research on the internet, do what your provincial consumer protection agency says, they will go away. No need to really talk to them at all. Simply tell them once or twice you are not the person, file the complaint, do what Consumer Protection tells you, and document.
After receiving the information from Consumer Protection I was able to do everything else in less than a day. I started at 12:30 p.m. and had the e-mail from the President by 7:00 p.m. the same day. Just takes a little patience, and persistence.
Thank you to all those persons that posted comments on what they learned. Those comments helped give me the information to resolve this problem.
Lewis