By the sounds of your story.... I hate to say it, but it sounds like that's a price one pays for phishing for a bottom line phone bill.

O.C.

I just got off the phone with Primus Canada. I've been a client since 2005 and things were ok until the last 2 years where I started to notice that I am being overbilled for Network charges and Mobile fees. Since then I have been calling every month requesting for an adjustment and they keep telling me that it was a system error and they will make a manual adjustment. I got so fed up with calling them back for almost 2 years for the adjustment so I decided to cancel the Long Distance service November 27, 2012 and paid my last bill based on what was provided by the customer service rep. They even credited my account for $7 for error adjustments.

Out of the blue I started to get bills from Primus again in February indicating that I have used their services in February 1 for the following calls:
0.18 Edm
0.18 Edm
0.24 Edm for a total of $0.60 however the bill shows amount owing of $31.95 due to network fees of $4.50 and $4.95 every month going back to December 2012. After speaking with a Primus Canada supervisor who was not a bit helpful but rather pass the blame to me that it was my responsibility to notify my new LD provider to take over the service. When I cancelled my acct with Primus I never used Telus LD as they are way too expensive so I started using Phone cards. they refuse to adjust the bill as it was not their mistake and the fact that I called them to terminate my account means nothing at all! Total lack of professionalism and I agree that Primus is unethical in their business practice. BTW, they can't use the Termination Fee on me because I called them back in November and my account was never cancelled until February 12 when it was ported over to Shaw.

There was never a specific term, it was month to month services and we signed nothing nor was a contract or any type of service agreement provided - hence the fact we did not know about the 30 day cancelation policy. Trust me if they would have told me on the phone when we subscribed I would have remembered. I only used their services for less than a year.

We cancelled services with our major local telco too and service ended right after the call. In fact they refunded us money that we paid for the remander of that month. What a huge difference in service.

IMO Primus is unethical in their business practices.

lol... it's painful... but it's good to do due diligence...
Let's look at it this way... the $23 is a penalty for not doing your due diligence :) I hate to say that...

You pay them because you owe them the money.

IF YOU SUBSCRIBE FOR SERVICES FOR A SPECIFIC TERM, YOU MAY CANCEL YOUR SERVICE BEFORE THE END OF THE TERM, PROVIDED THAT YOU GIVE PRIMUS THIRTY (30) DAYS PRIOR WRITTEN NOTICE AND PROVIDED THAT YOU PAY PRIMUS A CANCELLATION FEE AS SET BY PRIMUS FROM TIME TO TIME.

http://www.primustel.ca/en/residential/legal/termsofuse.html

If you don't then the amount will grow as they do charge interest on past due accounts. Eventually this could show up as a collection and ruin your credit over a very small amount of money.

I've been following this discussion board for a while now but this is my first post.

I'm having troubles with Primus Canada. I discontinued service with them in November and payed for the services I used. Soon after I recieve a bill for another months service, they say that I need to give them 1 months notice in order to cancel otherwise they charge the following month's fee. When I signed up with them which wasn't too long ago they didn't mention this. With over an hour waisted on hold and speaking with someone that barly speaks english I give up and decide to just leave the matter for a while. Yesterday I recieve another bill from Primus saying that I owe an additional $23, this includes a late payment fee and another termination charge or $19.

I am so upset at this company and how they conduct business. Seems the longer I leave the matter the more I owe them. What are my option here? I don't believe any of this to be fair. I feel like just not paying them and leaving it at that. If I do this what could be the consequences? If I do have to pay them I'm going to feel like i've been robbed.