Welcome to the face of consumer protection in Ontario.
http://www.youtube.com/watch?v=Fjp4X1bfGkg
(Brian Pitkin, Registrar and head of the Ontario Debt Regulation Unit of the Ministry of Consumer Services shortly before he quietly resigned in 2011 - not long after the above interview.)
NB: I notice they have a shot of Ottawa Chap's July 12, 2010 post 12 seconds into the CBC video. No fair! What about Raymond Jackson, lol?
When one of Pitkin's staff was asked back in 2010 about the discrepancy between the credit bureaus' advertised policy on hard inquiries and their actual treatment of them, she responded with the following bafflegab:
"While both the TransUnion and Equifax websites describe the manner in which the companies treat inquiries, the statements made on the websites should not be interpreted as addressing all instances in which an inquiry is made. Rather, the websites correctly describe the manner in which each company treats inquiries as it relates to credit inquiries. This is likely because such inquiries are the most common. Please note, that as a result of your complaint with our office, both Equifax and TransUnion have committed to reviewing the information posted on their websites."
Committed to reviewing the information posted on their website? Well, here was what TransUnion of Canada's website had to say about their official policy on hard inquiries back in 2010:
“When you check your own credit profile online it does not cause a "hard inquiry" to be recorded. ONLY when a potential lender or creditor pulls your credit profile for the purpose of extending credit does this type of record appear."
And here is what the TransUnion website says today:
“When you check your own credit profile online it does not cause a "hard inquiry" to be recorded. ONLY when a potential lender or creditor pulls your credit profile for the purpose of extending credit does this type of record appear."
https://www.creditprofile.transunion.ca/learningCentre/askAudrey/overview.jsp
So much for consumer protection.