by imogal1 » Thu Nov 01, 2012 08:03:38 PM
Today I received a letter from ARC, after many phone calls for weeks form them.
They are claiming a $120 charge from a local Recreation Center.
Now, I actually have a receipt from the Rec Center saying the balance owed is ZERO dated back in 2009.
Over 2 years after the show, I got contacted by the Rec Center through email claiming I never paid for it. (I have the receipt) I actually took the receipt back to the center and showed them.
They rejected the receipt, and claimed I still owe them!! Dumbfounded, I just walked away.
3-4 months later, they had my CC charged for the $120.
I called the CC Company, and they told me they could not charge me for something from over 2 years ago, reversing the charges, and opening up a dispute. The Rec Center never disputed the reversal of charges. I thought this was now over.... till now.
So I phoned ARC inquiring and ended up in a yelling match over the phone (man these guys are aggressively ignorant airn't they?!)
I told him about the time line of 3 years now and the dispute through the CC Company.
He told me he didn't care, I told him I would like to dispute these charges, and he told me I couldn't.
So that leads me to here, I'd like to know my options, and how to proceed with this... The ARC Center is only a couple of kms away, but I don't think I dare going there for fear of another yelling match :o)
The letter says I have to respond in 5 days from receipt of the letter.
How do I dispute this? Can I contact Equifax and dispute it? Forward my receipts to them?
Thanks,
Chris