by pawelk21 » Mon Nov 03, 2008 08:20:44 PM
I'm sure you have heard every possible scenario and gave excellent advice. Maybe this is something new.
Overview:
1. Basically I had a monthly cellphone plan with fido as I move between provinces.
2. All my bills have been paid on time, directly withdrawn from my AMEX
3. Subsequent to my move to another province, where I basically get another SIM card etc..., I cancelled my direct withdrawal (done on-line) and had my phone services cancelled.
4. There was no activity on the account for 4 consecutive months, yet fido kept on charging me about $80/month.
5. Bill amounted to $255, which i know is rediculous, but it went into collections.
6. I spent hours on the phone with fido before TCR took it over, and I basically agreed to paying only for the month where actual cell usage was noted, which I initially thought there was no use, but fido found 1 month, hence I agreed to pay $70, as opposed to $250.
Lady in fido customer service seemed upset with me and told me it's in collections and she can't do anything. So right now, I can't pull out my statements to provide them with proof that I made timely payments before this issue came up, as well as I can't provide them with proof that there was no activity on the cell phone and that this charge is bogus.
My plan is to basically write a letter to CRT, as I told them I do not want to deal with them on phone, and frankly just tell them that I want to dispute this charge. This stupid $250 would likely go to court, which I presume this is what a dispute is.
Note that I tried to resolve this with fido, and they basically tell me that it's in collections.
I asked collections to get my monthly contract agreement and my statements showing there is no activity and that my bills have been paid on time, yet they can't do that due to privacy laws.
So unless someone has some advice that I can use, can anyone outline the process I need to go through to dispute this $260? CRT agent told me they charge 24%/month interest, which I asked him whether it was legal as it amounts to over 1000% per year. He said when it reaches the legal limit, it gets closed and another collection agency buys it. I presume that's their tactic, hence I want to take it to court before interest escelates.
All you help will be greatly appreciated. Note that even though $250 is not a large sum of money, I do not believe I owe it to anyone and will definitely not pay it. I need info as to how to file the dispute (whether it has to be court ordered, and what sort of forms/legal documents I need to provide). Addresses would also be nice, or names of establishments as I'm new to Toronto.
Take care!