by Monkwan » Thu Jun 16, 2011 01:33:08 PM
I'm having a lot of trouble dealing with agent Kathy Crystal.
I called into Cash Money looking to clear my balance, and I was informed it had been sent away to another agency.
I got ahold of DCA, who explained that I could start making payments through western union. Yes, I called called DCA first...
So, I made my first payment and called back asking for confirmation the payment was receieved.
Kathy Crystal said DCA would send out a new "balance letter".
A week or so passed, and I had receieved nothing at all.
Kathy Crystal called again on the day I had committed to making another payment, and when I inquired about this confirmation/balance letter, she interrupted me, raising her voice, and demanding I make payment immediately because I said I was going to.
Well, Kathy had agreed to send confirmation and didn't...
After arguing about this, I finally receieved the very least DCA could do, which was a skimpy little email with 4 lines showing my balance and last payment received. Because of the email, I went and made another $600 payment, afterwards I called in twice to try to receive a confirmation, and could not get through.
Kathy called again on the next date I had agreed to make the next payment, and I explained that I haven't received any kind of confirmation that the last $600 payment was receieved.
She was rude and insisted that DCA does not send this kind of confirmation after every payment, because DCA has too much to do.
I told her that I can't send more money, when I haven't even receieved any legal confirmation that the last payment was receieved. She responded with, "well its your credit rating! your credit will sit here and gain more and more interest then!"
So you have an employee who is preventing me from paying, simply because she is not willing to send a confirmation letter acknowledging the last payment was received.
Initially I was happy and motivated to try to pay off my debt, but my experience with Kathy has upset me. I feel like she has attempted to bully me and now I feel like avoiding the entire situation.
I even cashed out my RRSP to pay off my debt with DCA, and all I asked was that I received confirmation DCA received my RRSP!
DCA is the only company I've ever heard of, that is not happy to send a confirmation and new balance letter after you pay them money!