Considering they're taking transunion to court over the very same issue in 2 weeks, ....maybe the person you spoke with has no clue. Best to put your complaint in writing, quote their legislation of the credit reporting act 109(o), you can also look up the court case online and quote that to them.......pretty hard for a receptionist to quote its not in their jurisdiction when they are going to trial for the exact same issue with someone else's case..... and/or see if you can talk or write a letter to Morris Redekopp, since he handled my case and wrote the letters to both credit bureaus as well as the compliance order to Transunion.
maybe they are waiting on the outcome of the court case to see where their jurisdiction lies based on the Supreme Court ruling.....