by MickeyD » Wed Apr 04, 2007 12:00:00 AM
I have a few good stories related to the same car, a brand new 2005 Mustang GT.
1) Within the first month, the front driver side tire blew up on the highway and it was a miracle that I managed to control the car and steer it to the side collision free.When I took it up with the dealership, they claimed that the tire was not under warranty and that I was responsible for the repalcement. After threatening to go the Better Business Bureau, they agreed to pay for a new tire but not labour.
2) After having problems starting the car up, FORD discovered that the car's computer! was cracked and needed to be replaced. Thankfully this time they decided that the warranty coveres all costs and after two days I got my car back.
3) Quite recently, the car was taken in because of the engine light coming (all service dates, oil & filter etc have been met very punctually). FORD discovered that the engine has some sort of a leak and needs to be repaired. The catch was that because I am 1000K over my warranty I am responsible for paying all costs. Once agian, after reminding them of the problems I have been having with this car, they said that they will cover 75% of the total cost ($900 + Tax) but that I am responsible for the rest!!!!!!!
At this point, between the car's engine, it's computer, wiper timer and faulty handbreak connection, I might as well be given a brand new car! and be paid for the numerous times that I have been forced to waste driving back and forth between work, home and dealerships. I will take this to Industry Canada and ask for an investigation if possible. Meanwhile I hope anyone who is considering a FORD will reconsider!