A little over a decade ago, I was a "senior service technician" for Rogers Cablesystems Toronto. Of course, this was before they provided ISP services, telephones, owned the Blue Jays and the Skydome, usw., usw.!

My assigned task was to complete service calls where the original tech had been unable to solve the problem. On the average, 10% related to a lack of technical skillsm 70% to a lack of "people" skills, and the remaining 10% were customers who appeared to be out of touch with reality...either too drunk, too stoned or plain flat crazy!

I could solve about 99% of the problems by using common sense...I had the authority to "bend the rules" if that appeared to be appropriate (it sometimes was!) and Ted himself's number if all else failed!

That, dear hearts, is what is/was meant by "customer service"...and what is totally missing from the greed-driven reality of the XXI Jahrhundert!

So, like the fabled mule:
"He (they) ain't stoopid...He (they) just don't give a good g*d*mn!"

I rest my case...

...stevenc

With businesses like Rogers getting ever bigger, and consumers become more a percentage than a customer, good service is going to continue to degrade.
The questions is, how long before someone takes notice and acknowledges this as a real problem in our ever growing business sector?
When is the customer going to be number one again? When will the companies start to listen to people instead of placating them and trying to keep the call centre's SLA (service level agreement) to what it should be at?
When will companies like Bell, realize that it's a mistake to be outsourcing to India to the lowest bidder? The trade off is bad customer service.
Just something to think about.

I know, but it's a great site....there's also another one http://www.complaints.com

You know somebody really hates a company when they spend that much time and expense in making a hate site.

The graphics on that site are well done etc.

A well done hate site...

The only problem is that they're just giving more publicity to Rogers

That site is hilarious, thanks.

I had the same problem with Rogers & cancellled everything as well. I even had a rep there her name was YODI, call me a liar, and that's when I cancelled that was a few years ago, and to this day I don't have cable because Rogers is the only one in our area (scar.) PB you should check out   http://www.ihaterogers.ca

It makes perfect sense as to why Rogers would chose a company like iQor, Inc formerly CBCL - Canadian Bonded Credit Limited - Now Iqor Collection Agency to represent them.
Rogers, since tackling home phone, internet, digital cable as well as cellular service was an absolute nightmare to deal with.
It is impossible to get a straight answer from anyone at Rogers, and no matter how many hours you spend on the phone trying to rectify an incorrect bill, you will get nowhere in the end.
I tried to get all my services on Rogers so called 'One Bill'.
This is a service (and I use the term loosely), where they take all your bills and put them on one. At one time I had 2 cellular phones, digital cable, hi speed internet, and I even switched my Bell phone over to rogers. This was convenient for me to get everything on one bill.
So, one week later I get the bill......for $900!!!
This did not include my home phone bill which came later. They fail to tell you that this will NOT be included on you 'one bill' bill.
After spending several hours on the phone with several agents of varying degrees, I got the bill knocked down to a more reasonable amount, and paid it. Fine, no problem, a few hours, a pain is the ass, but problem solved. Right? WRONG!
2 weeks later I get a bill, for how much? You guessed it over $900.
Again, several hours on the phone to get the amount to what it should be.
Wait a minute, this service was supposed to be convenient and easy right? Isn't that why I signed up for the so called service?
Okay, companies make mistakes, I can understand that. I was assured by a manager at Rogers that this would not happen again.
Any idea how much the next bill was? Over $1200!!! For one month of service.
Am I going to spend hours on the phone again? No way! Am I going to pay the bill? No way!
I called Rogers and cancelled ALL service.
It was about a month before I started getting the calls from iQor, Inc formerly CBCL - Canadian Bonded Credit Limited - Now Iqor Collection Agency .
I explained to them that I have no intention of ever paying the bill and they can call as much as they want. They have and continued to do just that with their handy little auto-dialler.
Rogers still has not disconnected our cable and we have enjoyed the free service for almost 8 months now. Thanks Rogers.
So back to the question at hand, why would Rogers chose iQor, Inc formerly CBCL - Canadian Bonded Credit Limited - Now Iqor Collection Agency to represent them? Because Rogers are as bad a company to deal with.
I suspect we'll see them merge soon into one great big endless sea of collection/customer service/technical support agents. It'll look like the 'humans as batteries' scene from the Matrix.

Warning to all reading this post, don't pay your Rogers bill without looking at it. Scrutinize the charges and make sure they are correct. If you feel they are not, call them and make them change it.

iQor, Inc formerly CBCL - Canadian Bonded Credit Limited - Now Iqor Collection Agency and Rogers, go F*** yourselves.

Contact Sacha Williams in Client Services she is the liason between Rogers and iQor, Inc formerly CBCL - Canadian Bonded Credit Limited - Now Iqor Collection Agency .

At least you know why they are calling you! My husband and I have NO idea what this is about but this company keeps calling us asking personal information. When I refuse to answer them and tell them THEY have called MY home and need to tell me what this is about, I get hung up on??????

We have repeatedly told these people we don't have any idea what they want and we DON'T have a referance number to give them because we've never recieved anything from them. So I'm calling our attorney to see what can be done to STOP the harrassment!
Arlene Grenier

After receiving their letter, I called on Dec 27, 2006 and submitted by payment information (Mastercard).

Called back the next day to ensure they were processing my information. Apparently, the person who took my call didn't have the discapline to record any details. Expressed my concern and reiterated my information.

Called back in 1 week to verify processing. The agent reported no status change on my account. They also explained that they did not know how to discover whether this meant that no processing had been executed or whether someone just didn't report status. I express my dissappointment and asked for names of managers. At this time I requested that a manager contact me immediately. I am informed that the original agent, who had neglected to record my information on the Dec 27, is no longer with the company.

Carol White contacts me the same day I requested. She seems to have a better idea about the procedures. However, Carol explains to me at this point that paying by credit card is probably the slowest method. I had asked the original agent about the best method to pay. Unfortunately, iQor, Inc formerly CBCL - Canadian Bonded Credit Limited - Now Iqor Collection Agency had made a bad judgement call on that particular hire.

It is now Jan 24, 2007, about 1 month later, and I've not recieved a release letter by facsimile as originally requested. I've left a voice mail for Carol.

I am left wondering about what Rogers is doing to ensure the handling of their accounts with iQor, Inc formerly CBCL - Canadian Bonded Credit Limited - Now Iqor Collection Agency . What should I be doing now? I could pay by alternate method. Carol explains going to the bank is the best, but I am residing in the states. Since when does payment by credit card take this long.

Shame on iQor, Inc formerly CBCL - Canadian Bonded Credit Limited - Now Iqor Collection Agency and shame on Rogers. I think both of these companies need to check their practices because things are out of control.

~Adam