Look, all collection agents are pathological liars. So unless you have a signed agreement in your hand BEFORE you pay them a penny, then 100% for sure, you will get shafted. At this point, I would give them nothing until they send you such an agreement. And don't give them what they ask for. Hang up a few times first.
This is the state collection agencies have been allowed to drift into thanks to the Debt Regulation Unit of the Ministry of Consumer Affairs headed by Brian Pitkin. And it will not change until someone does something about those who run that unit. When you've got ex-collection enforcers managing collection agencies, what else do you expect? Honestly!
No point in complaining here, we can't do anything. You need to complain to Dalton McGuinty If you don't believe me call up Brian Pitkin's personal number at 416 326-8802 and see what results you get.
A lot of people criticize Mark Silverthorn, but instead should be supporting his efforts.
http://www.collection-calls.ca/