sorry the 100 was the balance left on her phone from the upgrade she did And the reason why she never got her final bill that listed that was she was in the middle of moving and bill was returned no person lives here. Yet you would have thought Rogers would have called when they got the bill back because her land line phone number didnt change So people if you are moving make sure all your creditors know that if you dont want to pay to have post office forward your mail on to your new address

You're not the first person to notice that.

So do share, what is the solution?

It may assist others who are reading this thread.

I don't mean to be so harsh but when on a bb it is most important to be able to convey the issue properly.

Honestly when I read your responses I feel like banging my head against a door. I do want to help but you make it so hard.

After she was passed along to 4 different people finally got an answer to the problem and the solution is being worked on so that is a relief

told her to try again and ask to talk to someone higher up she told me that Rogers has sent the bill to collections and deal with the collection company

Dear Frustrated

You ain't seen nothing yet.....er, I mean you haven't seen anything yet.
After a certain point it becomes an exercize in masochism.

Well I have phoned that number a few times, for my clients, and they (Rogers) have always been responsive and told us what the outstanding bill was.

She should call back again and hopefully talk to someone else. Guaranteed if it was me phoning, I could get the information. Your mom needs to be polite and explicit with her query. She need to ask WHY her account has been transferred to a Collection Agency, especially if she has a statement that her account is paid.

okay my mom called the number the lady told her that the account is showing gone to collections and to contact the collection agency so that didnt solve anything

Call Accounts Receivable:1- 866-417-9498

She will have to verify her information. She can ask them if there is an outstanding bill. If they say yes, she should ask why / what for? They will tell her. Depending on what info they have would depend on the next course of action.

she has her last bill from them that says paid and nothing more was ever heard from them till one week ago when she got a call from this TCR which I am guessing is a collection agency Rogers wont tell her any thing other then the file is with TCR and TCR is saying we want our 100 and she also found out they have it on her credit report with Trans union