by paypalsucks » Tue Dec 29, 2009 08:31:38 PM
About a year ago I sold an item on Ebay and accepted payment via paypal. Over 60days after receipt the buyer changed his mind and asked for a refund. I reminded the buyer that the item was a final sale, as is, where is, and would not accept a return. I had already transfered the money out of my paypal account. The buyer filed a chargeback, and paypal refunded his money. Said I did not qualify for "seller protection" whatever that means.
Now I am receiving letters from NCO finiancial demanding payment. The buyer never returned the item, and yet received a full refund.
Paypal said "vendors that accept credit cards run the risk of charge backs, and must consider this as the cost of doing business if accepting credit cards"
Because the buyer used his visa card to fund his paypal account, he filed a chargeback with Visa, which permitted the chargeback for up tp 90 days from the posting date.
Any advice?