Darlene,
Thats awsome that you got some collectors that weren't rude. That doesn't happen too often.
Regarding debt consolidation loans - they dont work for debts that are in collections... Thats why alot of financial writers refer to them as CONsolidation loans. Learn more here: http://totaldebtfreedom.ca/articles/article_6.htm
Your best bet is to try family/friends to see if you can raise a lump sum to settle but be sure to get the offer in writing first before you pay anything.
If its too much for you to handle, and your total debt is over $10k you could also check with my company for a quote and we could sort it out for you.