Hi Anxiety
I had a simlar situation, I wanted to settle the debt and they said they will approach CIBC with it. They asked paystub and etc, my story was different as I said I wasn't in the country and I was getting paid in cash outside. I made up a letter annd said this what I can afford
I guess they just need something to work with, and I got settled
Ask them for letter of offer which will say like this
http://img189.imageshack.us/img189/6674/75531118.jpg
Ask for settlement offer first
For more info on FCA, read here
/threadview/1566.html
Also - as the date approaches end of the month, they want it settled so they could meet their quota so play it such a way that it around that time