amunra26: Am interested in what resulted with two interagency debits on your bank account, if and how it was rebated. Did you sent NCO a blank VOID cheque with your application, was this application signed and on file with your bank/Credit Union? With my institution, I keep track on line of my account. A few times, generally when I desparatedly needed emergency money, the bank made the error with double entry, or the billing company made the submission on a Friday and then Monday (mistakes to happen). The minute I see a mistake I e-mail my bank secured messaging, question this, remind them of the faxed form from the billing company supposedly on their file, and indicate I want the second entry corrected. Similar with the billing company--either they correct their error or I will send registered letters to both them and my bank cancelling the withdrawal agreement. In addition, file a stop payment on debit notice in advance.
What happened with you? How was it resolved? Was it an entry mistake that was corrected wht both parties were notified, or was is more serious breach of contract. Despite regulations-Ontario Collection Agency Act (is on provincial website)-- you can submit complaints about this matter--but NCO will do whatever it wants anyway, since acts favors corporations "acting in good faith" , mediation,phone call to company and its reporting it acted properly and overlooks mandated corrections or compliance with such matters unless enough people submit complaints or you sue.